------------------------------------------------------------------------------------------------------------- Windows Guide - Windows 8 Optimizations and Troubleshooting.
Accessing the Windows 8 Control Panel
-
For many of these settings, you will be visiting the Windows Control Panel. To access the control panel, follow these steps:
- From the Start screen, move your mouse to the top-right corner of the screen and hold it there. Some "charms" will appear along the right edge of the screen.
- Click on Search (the magnifying glass), and type in Control Panel.
- Control Panel will show up in the results. Press Enter to open it.
- Click the box next to View By and select Large Icons.
- This will give you a good view for working with the Control Panel.
- Microsoft video tutorial on accessing the Control Panel in Windows 8
Pro Tools 10 and earlier are not supported on Windows 8
- Please note that some of the steps given in this article apply only to Pro Tools 11 and higher. Previous versions of Pro Tools are not supported on Windows 8.
Optimizations
Update Graphics Driver
In many cases, outdated graphics drivers will not effectively utilize the Graphics Processing Unit (GPU), and will instead tax the computer's processor, stealing valuable resources from Pro Tools and causing a noticeable decrease in performance. Therefore, for optimal performance it is required that graphics drivers are kept up to date.-
Nearly all computers use a graphics controller (or graphics card)
from Nvidia, ATI, or Intel. To find the make and model of your graphics
controller, do the following:
- Open the Control Panel.
- Click on Device Manager.
- Click the triangle next to Display Adapters.
- Your graphics card model will appear directly below.
- Double-click this item to view its properties.
- In the General tab, make a note of the model (shown at the top of the window), and the manufacturer.
- Select the Driver tab.
- Make a note of the driver version and date.
-
To find the latest driver for your Graphics Controller, go to the appropriate manufacturer's web site:
-
Locate the appropriate driver for your graphics controller. If your
current driver is earlier than the latest version offered on the
manufacturer's website, download and install the latest version.
Update Network Adapter Driver
The quality of network adapter drivers may severely affect system performance. Outdated or poor quality drivers may cause Ethernet controllers to consume vital processing resources unnecessarily, limiting plug-in and track count and generating DAE errors during playback and record passes. It is therefor recommended to keep these drivers up to date at all times.- Follow the same procedure listed above to access the Device Manager, but instead look in the Network Adapters category.
- Network adapters come from a variety of manufacturers. In many cases they are built into the computer's motherboard, but sometimes are installed as optional PCI or PCIe cards in the computer's chassis.
- Locate and install the most current drivers for your network adapters by going to the adapter manufacturer's web site.
- There will often be more than one network adapter listed in the Device Manager. Try and update all network adapter drivers to the latest versions.
Disable Turbo Boost and C-State Transition (BIOS)
These settings are not available on all computers, but it is very important to disable them if possible. Turbo Boost and C-State Transition affect the way the clock speed of the processor is managed. When either of these are enabled, the processor will dynamically change speeds depending on computing activity, and this throttling will generally cause errors in Pro Tools. You will need to access your computer's BIOS setup to change these settings.- Consult your computer or motherboard manufacturer to determine if either of these settings are available on your system, and learn how to disable them if so.
Adjust Power Options
This optimization prevents the computer from going into Sleep Mode, which can cause playback issues with audio interfaces. This will also prevent the hard drives from going to sleep, and disables USB Selective Suspend, which can cause pops and clicks during record and playback with USB interfaces when enabled.- Open the Control Panel.
- In Large icon View, click on Power Options.
- Select the High Performance power plan. Click on the Change plan settings link.
- Set the display's sleep time to Never.
- Set the computer's sleep time to Never.
- Click on the Change advanced power settings link.
- Click on the + sign next to Hard Disk.
- Click on the + sign next to Turn Off Hard Disk After.
- Click in the value box; the text entry field will now be accessible.
- In the text entry field, type Never.
- Click on the + sign next to USB settings.
- Click on the + sign next to USB selective suspend setting.
- Double-click where it says Enabled and click on Disabled.
- Click on the + sign next to Processor power management.
- Click on the + sign next to Minimum processor state.
- Type 100 in the Setting (%) text entry field.
- Click Apply then OK.
- Click Save Changes.
- Close the Power Options window.
Supplemental: Disable USB Power Management (USB interfaces only)
This optimization frees up bandwidth on the USB bus and can help resolve problems with device recognition and driver installation.- Open the Control Panel.
- Click on Device Manager.
- In the Device Manager window, double-click on Universal Serial Bus Controllers.
- Double-click on the first USB Root Hub item.
- Click on the Power Management tab.
- Uncheck the box that says Allow the computer to turn off this device to save power. and click OK.
- Repeat this process for all other USB Root Hub items.
Run as Administrator
This can help with various launch issues as well as a variety of MIDI issues (i.e., no MIDI output or control surface communication) and using the Avid/Digidesign hardware driver in third-party DAWs.- From the Windows 8 Start screen, click on the Desktop tile.
-
Right-click on the Pro Tools Icon on your desktop.
- If using a third-party DAW, right-click on that application's icon instead.
- Choose Properties.
- Click on the Compatibility tab.
- Check the box that says Run this program as an administrator.
- Click Apply and then OK.
Hard Disk Optimizations
This optimization allows your hard drives to work more efficiently when recording and playing back audio files, and can sometimes resolve DAE Error -9073.- Show the Charms by hovering your mouse at the top-right corner of the Windows 8 Start screen.
- Click on Search, type in Computer, and hit Enter.
- Right-click on the first drive you intend to use for audio storage.
- Choose Properties.
- If checked, uncheck Compress this drive to save disk space.
- Click Apply and then OK.
- Repeat the process for each of your audio drives.
Install Latest Device Drivers
It is always important to install the latest drivers available for your audio interface to ensure maximum compatibility with Pro Tools.- If you have an Avid/Digidesign interface, visit this page to download the latest drivers compatible with Pro Tools.
- For third-party interfaces, visit the manufacturer's website to download the latest drivers available for your audio interface.
Adjust Processor Scheduling
This optimization allows the computer to run Pro Tools more efficiently.- Open the Control Panel.
- Click on System.
- Choose Advanced System Settings.
- Click the Advanced tab.
- Under the Performance section, click the Settings button. This will bring up the Performance Options window.
- Click the Advanced tab.
- Under the Processor Scheduling section, select the Background Services option.
- Hit Apply and then OK to close the Performance Options window.
- Click OK to close the System Properties window.
- Restart the computer for the changes to take effect.
Disabling Screen Saver
This optimization will prevent a screen saver from starting. An error may occur if the screen saver starts while Pro Tools is open.- From the Windows 8 Start screen, click on the Desktop tile.
- Right-click on an empty area of the Desktop and select Personalize.
- Click on Screen Saver.
- In the Screen Saver menu, select None and click OK.
Troubleshooting
Not Hearing Input or Output
If you are unable to get input into or hear output from Pro Tools, either of the following troubleshooting steps may fix the problem.Default I/O Setup:
- Open a Pro Tools session.
- Click on the Setup menu.
- Click on I/O.
- By default, you'll be on the Output tab. Click on the Default button towards the bottom left corner.
- Click on the Input tab and then the Default button again.
- Click on the Bus tab and then the Default button once again.
- Click OK to save these changes.
- The input and output paths should now be set to the default settings for your audio interface.
- Double-check your input and output settings in the Mix window of Pro Tools to make sure that they're now set correctly, and test again.
Alternatively, create New Session With Stereo Mix I/O Settings:
- Launch Pro Tools.
- From the Quick Start menu, choose Create Blank Session.
- Click on the >> button next to Session Parameters.
- Under I/O Settings choose the Stereo Mix option.
- Click OK.
- The session will now be created with the default input/output settings for your audio interface. Do a test recording or import some audio and see if your issue persists.
Delete Pro Tools Preferences
If Pro Tools is behaving abnormally or fails to launch, deleting preferences is a good place to start when troubleshooting.To delete Pro Tools preference files in Windows 8:
- Make sure Pro Tools is closed.
- Show the Charms by hovering your mouse at the top-right corner of the Windows 8 Start screen.
- Click on Search, type in Computer, and hit Enter.
- Double-click on the C: drive.
- Double-click on Users.
- Double-click on your user name.
-
Go to the AppData folder.
- NOTE: If the Appdata folder is not showing, click on View at the top of the window.
- Check the box next to Hidden Items.
- Click View again. AppData should now be visible.
- Open the Roaming folder.
- Open the Avid folder.
- Select all files in this folder and delete them.
- Restart the computer after deleting these files.
- These files will be rebuilt the next time you launch Pro Tools.
Disable Network Adapters
If you have updated your network adapter’s drivers and are still receiving DAE errors during playback or record, you can try disabling network adapters completely. In addition to freeing up system resources, disabling network adapters can sometimes alleviate some DAE Errors. This applies to both Wi-Fi and Ethernet adapters.- Open the Control Panel.
- Click on Device Manager.
- In the Device Manager window, double-click Network adapters.
- Right-click the Network adapter you wish to deactivate, and choose Disable.
- Close the Device Manager window.
Disable System Startup Items
In addition to freeing up system resources, this can resolve conflicts with other applications that automatically start up when you boot your computer.- Hold down the Windows key on your keyboard and press the letter R to open up the Run dialog.
- Type msconfig and click OK.
- The System Configuration window opens. Under the General tab, choose Selective startup.
- Deselect Load startup items.
- Go to the Services tab and check the box to Hide all Microsoft services.
- Click Disable all.
- Click on the column labeled Manufacturer to sort items by manufacturer.
- Check all items with Avid or PACE listed as the manufacturer.
- Click Apply.
- Close the System Configuration window.
- Click Restart to restart the computer.
- If needed, you can revert to the original settings by running msconfig again and choosing Normal startup.
Enable Legacy FireWire Controller Driver (FireWire interfaces only)
This will change the FireWire controller on your system to the legacy controller previously used on Windows XP and Vista. In many cases, the legacy controller improves FireWire performance on Windows 7 and can resolve many Pro Tools issues such as DAE errors, freezes, and pops and clicks.- Open the Control Panel.
- Click on Device Manager.
- In the Device Manager window, double-click on IEEE 1394 Bus host controllers.
- Double-click on the controller (or port) that your FireWire interface is connected to.
- Click on the Driver tab.
- Click on Update Driver.
- Choose Browse my computer for driver software.
- Choose Let me pick from a list of device drivers on my computer.
- Choose 1394 OHCI Compliant Host Controller (Legacy).
- Restart the computer.
Turn off User Account Control
Turning off UAC can help with the Session must be on an audio record volume error and various other issues when launching Pro Tools.- Open the Control Panel.
- Click User Accounts.
- Click on Change User Account Control Settings.
- Set it to Never notify.
- Click OK.
- Restart the computer.
Disable Microsoft ACPI-Compliant Control Method Battery (Laptops only)
This will disable the battery management functionality in Windows. This can help alleviate playback and record errors and improve performance, even when the laptop is powered from an outlet. Please note that this will generally disable the battery alerts and charge meter in Windows, so it is a good idea to re-enable this when not using Pro Tools if you run your laptop on battery power.- Open the Device Manager.
- In the Device Manager window, double-click on Batteries.
- Right-Click on Microsoft ACPI-Compliant Control Method Battery, and choose Disable.
- Close the Device Manager window.
Install iLok / PACE drivers
Having up-to-date PACE iLok drivers installed can help resolve iLok/PACE related errors while launching Pro Tools. It is also a good idea to update drivers if you are having authorization problems with any iLok-authorized plug-ins. The below procedure will re-install the iLok License Manager, along with the necessary iLok drivers.- Download the latest iLok license manager by clicking here.
- Open the LicenseSupportInstallerWin64.zip file.
-
Run the License Support Win64.exe file.
- If a Warning window pops up, click Run.
- The file will go through a short extraction process.
- When the InstallShield Wizard pops up, click Next.
- Wait for the installation to complete.
- Restart the computer when prompted to do so.
Create a New User Account
This can be useful if there are conflicting or corrupt user preferences that are causing Pro Tools to be problematic. In many cases, it is extremely difficult to pinpoint what exactly is causing the problem due to the number of applications installed on the system. In these cases, creating a new user account will be free of these conflicting preferences and allow Pro Tools to run without conflicts.- Show the Charms by hovering your mouse at the top-right corner of the Windows 8 Start screen.
- Click on the Settings charm.
- Click on Change PC settings in the lower-right corner.
- Click on Users in the left column.
- Click on Add a user.
-
For troubleshooting purposes, it is recommended to create a local account.
- Click Sign in without a Microsoft account.
- Click Local Account.
- Create a User name.
- Create a Password and Password hint (if you do not want a password, leave it blank).
- Click Next, and then Finish.
- Press ctrl+alt+delete.
- Choose Sign out.
- Click anywahere to view the list of available users.
- Click the account you just created to log in. It will take a little while for the system to set up the new account.
- Launch Pro Tools.
Enable DEP
Enabling Data Execution Prevention (DEP) can sometimes help resolve issues with installing and launching Pro Tools software. If you have disabled this for any reason, it is often recommended to re-enable it.- Right-click on an empty area of the Windows 8 Start screen, and click on All apps.
- Look for the Windows System heading.You may have to scroll right to see it.
- Under this heading, you will see Command Prompt. Right-click this item.
- Click Run as administrator in the menu that appears at the bottom of the screen.
- You may need to enter your administrator password.
- Type or copy and paste this into the command prompt window: bcdedit.exe /set {current} nx OptIn
- Hit enter and you should see the confirmation: Operation completed successfully.
- Restart the computer and DEP should be on for the entire system.
Other Configurations
- Avoid connecting audio interfaces to USB/FireWire hubs. Performance is generally much better when audio devices are plugged directly into a port on the computer.
- Avoid running any unneeded programs at the same time as Pro Tools.
- Turn off any software utilities that run in the background, such as Windows Messenger, calendars, and disk maintenance programs. See Disable System Startup Items above.
- Turn off or disconnect any non-essential USB devices while running Pro Tools.
- If your video display card supports it, enable Bus Mastering in the manufacturer’s Control Panel.
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How to troubleshoot hardware and software driver problems in Windows XP
Summary:
This article guides you through troubleshooting steps for hardware and
software driver problems in Windows XP. The article is intended for a
beginning to intermediate computer user. However, it does contain an
"Advanced troubleshooting" section for more advanced users.
You may find it easier to follow the steps if you print this article first.
Note
Several of these methods require you to restart your computer or leave
the page that you are viewing now. So, before you continue, you might
find it helpful to create a shortcut to this Web page on your desktop.
To create a shortcut, follow these steps:
- Right-click an empty area on this page, and then click Create Shortcut in the list that appears.
- In the Internet Explorer dialog box, click Yes or OK to create a shortcut to this article on your desktop.
Note When you are finished with this article, you can right-click the icon and select Delete to delete it from your desktop
Symptoms:
There are many reasons why you might have a hardware or software driver
problem. You might have installed an update that caused your driver to
stop working. You might have installed some new hardware and not yet
installed the necessary driver for that hardware, or the driver might be
incompatible or corrupted.
To help us know which method we should ask you to try first, please select the symptom that most resembles your problem.
After
you install new hardware, new software, or hardware drivers on a
Windows XP-based computer, you experience the following symptom:
- My hardware is failing, is causing errors, or is not functioning as expected. If this is true for you, go to the "Method 1: Disconnect any new hardware" section.
- I received an error message on a blue screen. If this is true for you, go to the "Method 2: Search the Microsoft Knowledge Base" section.
- My computer continuously restarts. If this is true for you, go to the "Method 3: Disable automatic restart on system failure" section.
- My symptom is not listed here. If you can restart your computer, go to the "Method 4: Use the Last Known Good Configuration feature" section.
Method 1: Disconnect any new hardware
If you recently installed a new hardware device, the necessary driver for that hardware might not be installed, or the driver might be incompatible or corrupted. To determine whether this is true, follow these steps:- Disconnect the device.
- Restart Windows XP.
For information about how to contact the device manufacturer, visit the following Microsoft Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
If this method resolved the issue, you are finished. If this method did not work for you, go to method 4.
Method 2: Search the Microsoft Knowledge Base
If you received an error message on a blue screen, you can copy the text of the message and use it to search the Microsoft Knowledge Base for useful information.If you received an error message on a blue screen, you can copy the text of the error and search the Microsoft Knowledge Base for useful information.
The Microsoft Knowledge Base is a collection of more than 150,000 articles that Microsoft support professionals create and update regularly. You can use keywords and query words to find the content that you want.
To search the Microsoft Knowledge Base, follow these steps:
- Copy the text of the error message.
- Visit the following Microsoft Web site:
- Type the text of the error message in the Search box, and type the name of the product that you are using, such as "Windows XP."
- Click Search, and try to find an article that will help you resolve your problem.
Method 3: Disable automatic restart on system failure
If the system is continuously restarting, follow these steps:- Restart the computer.
- As the computer is restarting, press the F8 key repeatedly until you see the Windows Advanced Options screen.
- Use the arrow keys to select Disable automatic restart on system failure, and then press ENTER.
- If
you receive an error message, follow these steps to search the
Microsoft Knowledge Base for useful information about the error message:
- Copy the text of the error message.
- Visit the following Microsoft Web site:
- Type the text of the error message in the Search box, and type the name of the product that you are using, such as "Windows XP."
- Click Search, and try to find an article that will help you resolve your problem.
If this method worked, you are finished. If this method did not work for you, please try Method 4.
Method 4: Use the Last Known Good Configuration feature
If you can start the computer successfully, you can use the Last Known Good Configuration feature. This feature uses information that was saved the last time that you shut down the computer before the problems began. Use this feature to restore your registry settings and drivers to that previous information.If you are not completely sure what that means, do not worry. None of these procedures will harm your computer. However, you should be aware that if you do this, any changes that were made to your computer after the last known good configuration date will be lost.
If you have recently installed a driver and are now experiencing a configuration problem, this method will probably work for you. Unfortunately, this feature does not resolve problems that are caused by missing or corrupted drivers or files.
To use the Last Known Good Configuration feature, follow these steps:
- Restart the computer.
- As the computer is restarting, press the F8 key repeatedly until you see the Windows Advanced Options screen.
- Use the arrow keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
- If you are prompted to select an operating system, use the arrow keys to select the operating system, and then press ENTER.
If this method did not work for you, go to method 5.
Method 5: Use the System Restore feature
The System Restore feature resembles the Last Known Good Configuration feature, except that the System Restore feature enables you to select a date before the last successful shutdown. You can use it to select a "restore point." A restore point is like a snapshot of your computer that Windows XP records periodically. System Restore uses the information in that snapshot to restore your computer to the earlier date.Note System Restore does not affect your personal data files, such as Word documents, browsing history, graphics, favorites, or e-mail. You will not lose any changes that you made to these files.
Note This section asks you to log on to the computer by using an administrator account or by using an account that has administrator credentials.
To start, select "Option 1: Windows XP does not start" if you cannot start Windows XP, or select "Option 2: Windows XP starts" if you can start Windows XP.
Option 1: Windows XP does not start
If Windows XP does not start, follow these steps to use the System Restore feature:- Restart the computer.
- As the computer is restarting, repeatedly press the F8 key until you see the Windows Advanced Options screen.
- Use the arrow keys to select Safe Mode with Command Prompt, and then press ENTER.
For more information about safe mode, click the following article number to view the article in the Microsoft Knowledge Base:
315222 A description of the safe mode boot options in Windows XP
- Log on to the computer as an administrator.
- Click Start, and then click Run.
- Type the following command in the Open box, and then press ENTER: %systemroot%\system32\restore\rstrui.exe
- Follow the instructions that appear on the screen to restore the computer settings to a previous configuration.
Option 2: Windows XP starts
If Windows XP starts for you, follow these steps to use the System Restore feature:- Log on to the computer as an administrator.
- Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
- On the Welcome to System Restore page, click Restore my computer to an earlier time if this option is not already selected. Then, click Next.
- On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. You may receive a message that lists configuration changes that System Restore will make. Click OK.
Note You may receive a message that lists the configuration changes that System Restore will make. Click OK. - On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then System Restore restarts the computer.
- Log on to the computer as an administrator.
- The System Restore Restoration Complete page appears, click OK.
If this method did not work for you, and you are comfortable with advanced troubleshooting, try the steps in the "Advanced troubleshooting" section. If you are not comfortable trying advanced troubleshooting steps, see the "Next Steps" section.
Advanced troubleshooting
This section contains advanced troubleshooting steps that are intended for advanced users to resolve driver issues. Start with step 1.Step 1: Start Windows XP in safe mode
Start in safe mode to bypass the typical Windows settings and startup programs, because those settings and programs may be affected by the issue that you are experiencing. Troubleshooting in safe mode might help resolve the problem.To start the computer in safe mode, follow these steps:
- Restart the computer. Press the F8 key repeatedly until you see the Windows Advanced Options screen.
- Use the arrow keys to select Safe Mode with Command Prompt, and then press ENTER.
- If you are prompted to select a version of Windows, select the correct version and then press ENTER.
Step 2: Use the Roll Back Driver
Use the device driver rollback feature to reverse the consequences of having installed an invalid, incorrect, or corrupted device driver by restoring the previously installed driver.To use the Roll Back Driver, follow these steps:
- Click Start, and then click Run.
- Copy and then paste (or type) the following command in the Open box, and then press ENTER: devmgmt.msc
- Expand the appropriate hardware category that contains the problematic device. Double-click the device for which you want to restore the driver.
- Click the Driver tab, and then click Roll Back Driver.
- Restart your computer.
Step 3: Determine whether a third-party program or utility is causing the issue
Disable all services, except the Microsoft services, to determine whether a third-party program, utility, or service is causing the issue. To do this, follow these steps:- Click Start, and then click Run.
- Copy and then paste (or type) the following command in the Open box, and then press ENTER: msconfig
- Click the General tab, click Selective Startup, and then click to clear all check boxes except the Load System Services check box.
- Click the Services tab, and then click Hide all Microsoft Services.
- Click Disable all.
- Click OK, and then restart the computer.
Step 4: Identify the conflicting startup program or utility
After you have turned off all third-party services, selectively turn on startup programs and utilities to try to isolate a program that may be causing the issue with your driver.To isolate the problem, follow these steps:
- Click Start, and then click Run.
- Copy and then paste (or type) the following command in the Open box, and then press ENTER: msconfig
- Click the Startup tab.
Because many programs might appear, we recommend that you determine the conflicting program by using the following process of elimination:- Select approximately half of the listed items to turn them on, and then click OK.
- Restart the computer.
Note If Windows XP does not start, restart Windows XP in safe mode. - If the issue is not resolved, you know that the conflicting program is among those that you selected in step a. If the issue does not appear, the conflicting program may be among those programs that you did not select in step a. Continue to eliminate programs until you have identified the conflicting program, or until you can verify that no programs are causing the conflict.
- If you identify a
conflicting program, we recommend that you remove the program if you are
not using it. Or, configure the program so that it does not start
automatically when the computer starts.
Note You may have to contact the software vendor for information about how to do this.
Step 5: Determine whether a third-party service is causing the issue
Note If you disable all Microsoft services and then restart the computer, you also disable the System Restore utility and you lose all system restore points. Therefore, we do not recommend disabling all Microsoft services to troubleshoot connection issues.Disable all services in order to determine whether a third-party service is causing the issue. To do this, follow these steps:
- Click Start, and then click Run.
- Copy and then paste (or type) the following command in the Open box, and then press ENTER: msconfig
- Click the Services tab, disable all the services, and then click OK.
- Restart the computer.
Step 6: Identify the conflicting service
After you turn off services, selectively turn them on to test them and see whether you can isolate the service that may be causing the issue with your driver. To isolate the problem service, follow these steps:- Click Start, and then click Run.
- Copy and then paste (or type) the following command in the Open box, and then press ENTER: msconfig
- Click the Services tab.
- Because
many programs might appear, we recommend that you determine the
conflicting program by using the following process of elimination:
- Select approximately half of the listed items to turn them on, and then click OK.
- Restart the computer.
Note If Windows XP does not start, restart Windows XP in safe mode. - If the issue is not resolved, you know that the conflicting service is among those that you selected in step a. If the issue does not appear, you know that the conflicting service is among those programs that you did not select in step a. Continue to eliminate services until you have identified the conflicting service, or until you can verify that no services are causing the conflict.
- If you identify a conflicting service, we recommend that you remove or disable that service.
Note You may have to contact the developer of the program for information about how to do this.
NEXT STEPS:
If these methods did not help you, you might want to ask someone you know for help. You can also use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include the following:
- Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.
- Solution Centers: View product-specific frequently asked questions and support highlights.
- Other Support Options: Use the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback.
More information:
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
841567
You receive a "Cannot install this hardware" or "An error occurred
during the installation" error message when you try to install a PCI
device
810882 Error message: Cannot install hardware. An error occurred during the installation of the device
319908 Information about hardware device drivers for Windows XP
883259 How to install and configure Bluetooth devices in Windows XP Service Pack 2
330181 Windows XP problems with damaged or incompatible hardware
If the articles listed here do not help you resolve the problem
or if you experience symptoms that differ from those that are described
in this article, search the Microsoft Knowledge Base for more
information. To search the Microsoft Knowledge Base, please visit the
following Microsoft Web site: Then, type the text of the error message that you receive, or type a description of the problem in the Search box, and then click Search.
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